Frequently asked questions (FAQs)
Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.
Product Troubleshooting
Problem:
How do I register a new accessory handset to the base?
Solution:
Tip 1 of 1
Add and register handset
When your handset is deregistered from the telephone base, follow the steps below to register it back to the telephone base.
NOTES
•
Charge the new handset without interruption for at least 30 minutes before registering it to the telephone base.
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You cannot register a handset if any other system handset is in use.
To register a handset to the telephone base:.
1.
Put the handset you wish to register on the telephone base cradle.
2.
The handset shows Registering.... .If the registration is successful, the handset screen displays Registered and beeps. The handset is now registered with the telephone base.
If registration fails, Registration failed appears on the handset screen. The handset shows To register HS... see manual and the telephone base returns to idle mode. This may take up to five minutes to occur. Please start again from Step 1.
Or view basic troubleshooting tips:
- My caller ID announce (voice announce CID) isn’t easy to understand at times.
- My telephone product is suddenly acting strange or stopped working altogether. What can I do?
- Who is Charlie Johnson and why is his name displayed on my phone?
- My answering system plays my greeting to callers but will not record messages. Why?
- I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
- My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
- I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
- Why am I not receiving Caller ID?
- Why won’t my answering system record messages?
- How can I reduce static and noise on my phone?
Or view our service and order support tips:
- How do I get status on a product or accessory I ordered?
- How do I find a battery for my AT&T product?
- I want to expand my AT&T multi-handset product, how do I find the handset I need?
- How do I obtain support on my AT&T product that is no longer under warranty?
- How do I obtain warranty support on my AT&T product?