Cookie Policy
This website uses cookies
Depends on the features and services we provide, we use cookies to personalize content, to provide social media features and to analyze our traffic. We may also share information about your use of our site with our social media partners, who may combine it with other information you have provided to them or that they have collected from your use of their services.
What are cookies?
Cookies are small text files that are placed on your computer by websites you visit. They are widely used to enable websites to operate, or operate more efficiently, and to provide information to site owners. The cookies we use enable us, among other things, to improve your experience when using our website and to ensure that the website functions as you expect it to.
What are the different types of cookies?
A cookie can be classified according to its lifespan and the domain to which it belongs.
Depending on its lifetime, a cookie is either:
· a session cookie that is deleted when the user closes the browser; or
· a persistent cookie that remains on the user's computer/device for a predefined period of time.
With regard to the domains to which they belong, there are two types:
· First party cookies: These are cookies set directly by the website or domain the user is visiting.
· Third-party cookies: These are cookies set by a domain other than the one the user is visiting. This typically occurs when the website incorporates elements from other sites, such as images, social media plugins or advertising. When the browser or other software fetches these elements from the other sites, they can set cookies as well
What categories of cookies may be used on our website?
In general, depends on the features and services we provide, there are 5 categories of cookies:
1. Essential cookies
These cookies are strictly necessary for the functioning of the website to which you, as a user, have requested access. Essential cookies also include cookies intended for communication purposes only (for the sole purpose of transmission over the network). These essential cookies are exempt from consent.
2. Cookies for audience measurement
These cookies make it possible to generate statistics on visits in order to improve the website. The solution used for this (Matomo) anonymizes IP addresses. These cookies are exempt from consent but you can oppose their use at any time.
4. Functional cookies
These cookies are used to personalize your user experience.
5. Video cookies
These cookies are set by a third-party service (Youtube) to use your navigation data in accordance with their conditions, when playing videos of the service embedded on our site.
Understand how and why we use cookies
The tables below detail the cookies we use and their purposes.
| COOKIES EXEMPT FROM CONSENT (ESSENTIAL COOKIES) | ||||
|---|---|---|---|---|
| Type | Name of the cookie | Session / Persistent | First-party / Third-party | Purpose |
| Essential | ||||
| visid_incap_# | Persistent | First Party | Preserves users states across page requests. | |
| incap_ses_# | Session | First Party | Preserves users states across page requests. | |
| TLTSID | Session | First Party | Preserves the visitor's session state across page requests. | |
| CookieControl | Persistent | First Party | Stores the user's cookie consent state for the current domain | |
| ci_session | Persistent | First Party | Preserves users states across page requests. | |
| trustedsite_visit | Persistent | First Party | The cookie is necessary for secure log-in and the detection of any spam or abuse of the website. | |
| inqPc | Persistent | Third Party | It is related to live chat functionality. | |
| inqVital_10004119 | Persistent | Third Party | It contains vital information associated with the chat itself, such as the customer ID and the status of the chat. | |
| inqState_10004119 | Persistent | Third Party | It is used to track state-related customer information, such as whether the customer has visited the site before and how much time the customer has spent browsing our site. | |
| inqSession_10004119 | Persistent | Third Party | It tracks events, such as when customers navigate to other pages, when a customer interacts with one of our chat agents, and when an agent interacts with one of our customers. | |
| cobrowse_10004119 | Persistent | Third Party | It is related to live chat functionality. | |
| is_eu_country | Persistent | First Party | Determines what website content visitor can access. | |
| Audience measurement | ||||
| piwik_ignore | Persistent | First Party | The cookie stores whether a user has opted-out from being tracked by Matomo. | |
| MATOMO_SESSID | Session | First Party | Created when the opt-out feature is used. | |
| COOKIES REQUIRING CONSENT | ||||
|---|---|---|---|---|
| Type | Name of the cookie | Session / Persistent | First-party / Third-party | Purpose |
| Functional (Management of widgets for contests, newsletter subscriptions or other third party functions) | ||||
| rc::a | Persistent | Third Party | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | |
| rc::c | Session | Third Party | This cookie is used to distinguish between humans and bots. | |
| rc::b | Session | Third Party | This cookie is used to distinguish between humans and bots. | |
| _uetvid_exp | Persistent | First Party | This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. | |
| _uetvid | Persistent | First Party | This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. | |
| _uetsid | Persistent | First Party | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. | |
| _gcl_au | Persistent | First Party | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. | |
| MUID | Persistent | Third Party | Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. | |
| test_cookie | Persistent | Third Party | Used to check if the user's browser supports cookies. | |
| IDE | Persistent | Third Party | Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. | |
| NID | Persistent | Third Party | Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. | |
| ads/ga-audiences | Session | Third Party | Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. | |
| _uetsid_exp | Persistent | First Party | Contains the expiry-date for the cookie with corresponding name. | |
| _uetsid | Persistent | First Party | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. | |
| ___utmvc | Persistent | First Party | Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website. | |
| cmp* | Session | Third Party | This cookie is used for email campaign. | |
| Video | ||||
| YSC | Session | Third Party | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | |
| VISITOR_INFO1_LIVE | Persistent | Third Party | Tries to estimate the users' bandwidth on pages with integrated YouTube videos. | |
| GPS | Persistent | Third Party | Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. | |
| yt-remote-device-id | Persistent | Third Party | Stores the user's video player preferences using embedded YouTube video. | |
| yt-remote-connected-devices | Persistent | Third Party | Stores the user's video player preferences using embedded YouTube video. | |
| yt-remote-session-app | Session | Third Party | Stores the user's video player preferences using embedded YouTube video. | |
| yt-remote-cast-installed | Session | Third Party | Stores the user's video player preferences using embedded YouTube video. | |
| yt-remote-session-name | Session | Third Party | Stores the user's video player preferences using embedded YouTube video. | |
| yt-remote-fast-check-period | Session | Third Party | Stores the user's video player preferences using embedded YouTube video. | |
How do I change the cookie settings?
You can accept or decline cookies and you can manage cookies using the tools built into the site.
Most web browsers allow some control over most cookies through the browser settings. You can prevent cookies from being stored on your computer or device by using the tools we provide or by setting your browser to not accept cookies. You can delete cookies already on your computer or device at any time. Find out how to manage cookies on the most popular browsers:
· Opera
· Safari
To find information about other browsers, visit the browser developer's website.
Changes to the Cookie Policy
We may update this Cookie Policy from time to time. Please check this Cookie Policy regularly to ensure that you are aware of the most recent version.
Last update: 31-Aug-2020