Frequently asked questions (FAQs)

Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.

Product Troubleshooting

Problem:

My telephone handset appears to be dead. What should I do?

Solution:

Tip 1 of 6

If your handset responds in any way (beeps, displays a message on the screen, etc.) then it is not dead. Please review the Frequently Asked Questions list to check for a more specific symptom to your problem.

A common cause for dead handset symptoms is a dead battery. We recommend that you initially charge the handset battery for 16 hours. If the handset does not hold a charge or seems dead, we suggest the following:

• Please verify that the handset battery(s) is securely plugged into the back of the handset.

• Check that there is power to the handset charger. If there is power and the handset is placed in the charger, the CHARGE light on the handset will be lit.

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Note:


You may want to reference your product manual.