Frequently asked questions (FAQs)
Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.
Product Troubleshooting
Problem:
How to set/reset the announcement?
Solution:
Tip 1 of 1
To record a new outgoing announcement:
1. Press MENU/SELECT in idle mode.
2. Press ▲ or ▼ to scroll to Answering sys, then press MENU/SELECT .
3. Press MENU/SELECT to select Announcement.
4. The screen displays Play [2] Del [3] Rec [7] and it announces, “To play, press 2. To record, press 7.” Press 7 to record. The handset announces, “Record after the tone. Press 5 when you are done.”
5. After the tone, speak towards the handset microphone. Press 5 to end recording. The newly recorded announcement automatically plays. To listen to the recorded announcement again,wait after playback has completed, then press 2.
To reset your outgoing announcement:
1. Press MENU/SELECT in idle mode.
2. Press ▲ or ▼ to scroll to Answering sys, then press MENU/SELECT .
3. Press MENU/SELECT again to select Announcement.
4. The screen displays Play [2] Del [3] Rec [7] and it announces, “To play, press 2. To record, press 7.” Press 3 to delete your recorded announcement. The handset displays Annc deleted and announces, “Announcement deleted.” When your announcement is reset, the system answers calls with the default announcement, as described above. You cannot delete the default announcement.
Note:
You may want to reference your product manual.
- BL102-2 User's Manual
- BL102-2 Quick Start Guide
- BL102-2 Introducing Smart call blocker
- B102-2 User Manual_Chipset Filter
Or view basic troubleshooting tips:
- My caller ID announce (voice announce CID) isn’t easy to understand at times.
- My telephone product is suddenly acting strange or stopped working altogether. What can I do?
- Who is Charlie Johnson and why is his name displayed on my phone?
- My answering system plays my greeting to callers but will not record messages. Why?
- I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
- My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
- I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
- Why am I not receiving Caller ID?
- Why won’t my answering system record messages?
- How can I reduce static and noise on my phone?
Or view our service and order support tips:
- How do I get status on a product or accessory I ordered?
- How do I find a battery for my AT&T product?
- I want to expand my AT&T multi-handset product, how do I find the handset I need?
- How do I obtain support on my AT&T product that is no longer under warranty?
- How do I obtain warranty support on my AT&T product?