Frequently asked questions (FAQs)
Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.
Product Troubleshooting
Problem:
How to UNBLOCK a call?
Solution:
Tip 1 of 1
To delete an entry in block list:
1. Press MENU/SELECT to enter the main menu when it is not in use.
2. Press ▲ or ▼ to scroll to Smart call blk, then press MENU/SELECT.
3. Press ▲ or ▼ to scroll to Block list, and then press MENU/SELECT.
4. Press MENU/SELECT to choose Review.
5. Press ▲ or ▼ to browse through the block entries.
6. When the desired entry displays, press MUTE/DELETE on the handset. The screen shows Delete entry?.
7. Press MENU/SELECT to confirm. The screen show Deleting.... You hear a confirmation tone. You cannot retrieve a deleted entry.
Note:
You may want to reference your product manual.
- BL102-2 User's Manual
- BL102-2 Quick Start Guide
- BL102-2 Introducing Smart call blocker
- B102-2 User Manual_Chipset Filter
Or view basic troubleshooting tips:
- My caller ID announce (voice announce CID) isn’t easy to understand at times.
- My telephone product is suddenly acting strange or stopped working altogether. What can I do?
- Who is Charlie Johnson and why is his name displayed on my phone?
- My answering system plays my greeting to callers but will not record messages. Why?
- I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
- My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
- I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
- Why am I not receiving Caller ID?
- Why won’t my answering system record messages?
- How can I reduce static and noise on my phone?
Or view our service and order support tips:
- How do I get status on a product or accessory I ordered?
- How do I find a battery for my AT&T product?
- I want to expand my AT&T multi-handset product, how do I find the handset I need?
- How do I obtain support on my AT&T product that is no longer under warranty?
- How do I obtain warranty support on my AT&T product?