Frequently asked questions (FAQs)
Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.
Product Troubleshooting
Problem:
How to save a entry in Allow list?
Solution:
Tip 1 of 1
To save an entry to Allow list
1. When a handset is in idle mode, press CID to view the caller ID log in reverse chronological order starting with the most recent call.
-OR-
You can also review the caller ID log by pressing MENU/SELECT in idle mode, then press ▲ or ▼ to scroll to Caller ID log. Press MENU/SELECT twice to select Review.
2. Press ▲ or ▼ to scroll through the list. The handset beeps twice when you reach the beginning or end of the caller ID log.
3. When the desired entry displays, press MENU/SELECT.
4. Press ▲ or ▼ to scroll to To Allow list, then press MENU/SELECT.
5. The handset displays Enter number. Use the dialing keys to edit the number, when necessary.
- Press ▲ or ▼ to move the cursor to the left or right.
- Press MUTE/DELETE on the handset to backspace and erase a digit.
- Press and hold MUTE/DELETE to erase the entire entry.
- Press and hold REDIAL/PAUSE to insert a three-second dialing pause (a P appears). 6. Press MENU/SELECT to move to the name. The screen displays Enter name.
7. Use the dialing keys to add or edit the name.
- Press ▲ or ▼ to move the cursor to the left or right.
- Press 0 to add a space.
- Press MUTE/DELETE to erase a character.
- Press and hold MUTE/DELETE to erase all characters.
- Press TONE to change the next letter to upper or lower case.
8. Press MENU/SELECT when done. You hear a confirmation tone.
Note:
You may want to reference your product manual.
- BL102-2 User's Manual
- BL102-2 Quick Start Guide
- BL102-2 Introducing Smart call blocker
- B102-2 User Manual_Chipset Filter
Or view basic troubleshooting tips:
- My caller ID announce (voice announce CID) isn’t easy to understand at times.
- My telephone product is suddenly acting strange or stopped working altogether. What can I do?
- Who is Charlie Johnson and why is his name displayed on my phone?
- My answering system plays my greeting to callers but will not record messages. Why?
- I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
- My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
- I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
- Why am I not receiving Caller ID?
- Why won’t my answering system record messages?
- How can I reduce static and noise on my phone?
Or view our service and order support tips:
- How do I get status on a product or accessory I ordered?
- How do I find a battery for my AT&T product?
- I want to expand my AT&T multi-handset product, how do I find the handset I need?
- How do I obtain support on my AT&T product that is no longer under warranty?
- How do I obtain warranty support on my AT&T product?