Frequently asked questions (FAQs)
Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.
Product Troubleshooting
Problem:
How to save a call to block list?
Solution:
Tip 1 of 1
To save a call to block list:
1. When a handset is in idle mode, press CID to view the
caller ID log in reverse chronological order starting with
the most recent call.
-OR-
You can also review the caller ID log by pressing
MENU/SELECT in idle mode, then press ▲ or ▼
to scroll to Caller ID log. Press MENU/SELECT twice to
select Review.
2. Press ▲ or ▼ to scroll through the list. The handset beeps twice when
you reach the beginning or end of the caller ID log.
3. When the desired entry appears, press MENU/SELECT .
4. Press ▲ or ▼ to highlight To Block list, and then
press MENU/SELECT . The screen displays Enter number.
5. Use the dialing keys to edit the number, if necessary.
Press ▲ or ▼ to move the cursor to the left or
right.
-Press MUTE/DELETE on the handset to backspace and erase a digit.
-Press and hold MUTE/DELETE on the handset to erase the entire entry.
-Press and hold REDIAL/PAUSE to insert a dialing pause (a P appears).
7. Press MENU/SELECT . The handset displays Enter name.
8. Use the dialing keys to edit the name.
-Press ▲ or ▼ to move the cursor to the left or right.
-Press 0 to add a space.
-Press MUTE/DELETE on the handset to erase a character.
-Press and hold MUTE/DELETE on the handset to erase all characters.
-Press TONE* to change the next letter to upper or lower case.
9.Press MENU/SELECT to confirm. You hear a confirmation tone.
Note:
You may want to reference your product manual.
- Bluetooth Compatibility
- DL72310 Smart Call Blocker
- DL72310 User Manual
- DL72310 Quick Start Guide
- DL72310 Guia de inicio rapido
- DL72310 Folleto del Bloqueador Inteligente de Llamadas
Or view basic troubleshooting tips:
- My caller ID announce (voice announce CID) isn’t easy to understand at times.
- My telephone product is suddenly acting strange or stopped working altogether. What can I do?
- Who is Charlie Johnson and why is his name displayed on my phone?
- My answering system plays my greeting to callers but will not record messages. Why?
- I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
- My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
- I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
- Why am I not receiving Caller ID?
- Why won’t my answering system record messages?
- How can I reduce static and noise on my phone?
Or view our service and order support tips:
- How do I get status on a product or accessory I ordered?
- How do I find a battery for my AT&T product?
- I want to expand my AT&T multi-handset product, how do I find the handset I need?
- How do I obtain support on my AT&T product that is no longer under warranty?
- How do I obtain warranty support on my AT&T product?