Frequently asked questions (FAQs)
Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.
Product Troubleshooting
Problem:
How to get remote access to answering system from any touch tone phone?
Solution:
Tip 1 of 1
You can reach your answering system remotely by dialing your home telephone number from any touch-tone telephone.
To remotely access the answering system
1. Dial your telephone number from any touch-tone telephone.
2. Once the system plays your announcement, enter the two-digit remote access code (19 is the default code).
- The system automatically announces the number of new or old messages (if any), and then begins to play them.
3. You can also enter the following remote commands.
| Command | Description |
|---|---|
| 1 | Press to listen to all messages. |
| 2 | Press to listen to new messages only. |
| 3 | Press to delete the current message (during playback) |
| 33 | Press twice to delete all old messages. |
| 4 | Press to repeat the current message (during playback). |
| 44 | Press twice to listen to the previous message. |
| 5 | Press to stop. |
| *5 | Press to listen to a list of remote commands. |
| 6 | Press to skip to the next message (during playback). |
| *7 | Press to record a new announcement. |
| 8 | Press to hang up the call. |
| 0 | Press to turn the answering system on or off. |
4. Hang up or press 8 to end the call.
Note:
You may want to reference your product manual.
- DL72319 Quick Start Guide
- DL72319 Introducing Smart call blocker
- DL72319 User's Manual
- DL72319 Depliant Bloqueur d'appels intelligent
- DL72319 Guide de depart rapide
- DL72319 Manuel d'utilisation
Or view basic troubleshooting tips:
- My caller ID announce (voice announce CID) isn’t easy to understand at times.
- My telephone product is suddenly acting strange or stopped working altogether. What can I do?
- Who is Charlie Johnson and why is his name displayed on my phone?
- My answering system plays my greeting to callers but will not record messages. Why?
- I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
- My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
- I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
- Why am I not receiving Caller ID?
- Why won’t my answering system record messages?
- How can I reduce static and noise on my phone?
Or view our service and order support tips:
- How do I get status on a product or accessory I ordered?
- How do I find a battery for my AT&T product?
- I want to expand my AT&T multi-handset product, how do I find the handset I need?
- How do I obtain support on my AT&T product that is no longer under warranty?
- How do I obtain warranty support on my AT&T product?