Frequently asked questions (FAQs)

Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.

Product Troubleshooting

Problem:

How to record an announcement remotely on my answering machine?

Solution:

Tip 1 of 1

To record you announcement remotely:

You can access the answering system remotely by dialing your home telephone number from any touch-tone telephone. A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can use this preset code, or set your own.



Step 1: Dial your telephone number from any touch-tone telephone.

Step 2: When the system plays your announcement, enter the two-digit security code.

Step 3: Enter *7 to Record a new announcement.

Step 4: After you finished recording, hang up or press 8 to end the call.

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Note:


You may want to reference your product manual.