Frequently asked questions (FAQs)
Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.
Product Troubleshooting
Problem:
How to use answering machine and viocemail together?
Solution:
Tip 1 of 1
You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers, as described below. To learn how to program your voice mail settings, contact your telephone service provider. If you are aon a call, or the answering system is busy recording a message and you receive another cal, the another call can leave tha voice meesage.
Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings. Set your answering system to answer after four rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting. To set the number of rings: Step1: When the handset is in idle mode, press MENU/SELECT to enter the main menu. Step2: Press ▲ or ▼ to scroll to Answering sys, then press MENU/SELECT. Step3: Press ▲ or ▼ to scroll to Ans sys setup, then press MENU/SELECT. Step4: Press ▲ or ▼ to scroll to # of rings, then press MENU/SELECT. Step5: Press ▲ or ▼ to choose among 2,3,4,5,6 or Toll saver. then press MENU/SELECT to save the settingNote:
You may want to reference your product manual.
Or view basic troubleshooting tips:
- My caller ID announce (voice announce CID) isn’t easy to understand at times.
- My telephone product is suddenly acting strange or stopped working altogether. What can I do?
- Who is Charlie Johnson and why is his name displayed on my phone?
- My answering system plays my greeting to callers but will not record messages. Why?
- I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
- My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
- I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
- Why am I not receiving Caller ID?
- Why won’t my answering system record messages?
- How can I reduce static and noise on my phone?
Or view our service and order support tips:
- How do I get status on a product or accessory I ordered?
- How do I find a battery for my AT&T product?
- I want to expand my AT&T multi-handset product, how do I find the handset I need?
- How do I obtain support on my AT&T product that is no longer under warranty?
- How do I obtain warranty support on my AT&T product?