Frequently asked questions (FAQs)
Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.
Product Troubleshooting
Problem:
How to set/reset the announcement?
Solution:
Tip 1 of 1
To Record a new outgoing announcement:
Step1: When the handset is in idle mode, press MENU/SELECT to enter the main menu. Step2: Press ▲ or ▼ to scroll to Answering sys, then press MENU/SELECT. Step3: Press MENU/SELECT again to select Announcement. Step4: Press MENU/SELECT to select Record annc. The system announces, "Record after the tone. Press 5 when you are done." Step5: Speak towards the handset record your announcement. Press 5 to end recording. Your recorded announcement plays. -OR- To reset your outgoing announcement: Step1: When the handset is in idle mode, press MENU/SELECT to enter the main menu. Step2: Press ▲ or ▼ to scroll to Answering sys, then press MENU/SELECT. Step3: Press MENU/SELECT again to select Announcement. Step4: Press ▲ or ▼ to scroll to Reset annc. The screen shoes Reset to default annc?. Step5: Press MENU/SELECT again to confirm. The screen shows Annc.reset to default.
Note:
You may want to reference your product manual.
Or view basic troubleshooting tips:
- My caller ID announce (voice announce CID) isn’t easy to understand at times.
- My telephone product is suddenly acting strange or stopped working altogether. What can I do?
- Who is Charlie Johnson and why is his name displayed on my phone?
- My answering system plays my greeting to callers but will not record messages. Why?
- I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
- My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
- I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
- Why am I not receiving Caller ID?
- Why won’t my answering system record messages?
- How can I reduce static and noise on my phone?
Or view our service and order support tips:
- How do I get status on a product or accessory I ordered?
- How do I find a battery for my AT&T product?
- I want to expand my AT&T multi-handset product, how do I find the handset I need?
- How do I obtain support on my AT&T product that is no longer under warranty?
- How do I obtain warranty support on my AT&T product?