Frequently asked questions (FAQs)
Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.
Product Troubleshooting
Problem:
Why can't people hear me when I am using this telephone?
Solution:
Tip 1 of 1
Tip1: Make sure that the mouth piece is unobstructed. Avoid placing your fingers or any stickers over the microphone, located near the bottom of the handset.
Tip2: Ensure that the MUTE feature is not turned on. When mute is engaged the screen will show MUTE.If you are using the Speakerphone in a noisy environment, use MUTE while listening to the other party. Remember to turn Mute off (simply by pressing MUTE again) before you start talking, otherwise the other party will not hear you. Tip3: Using more than one extension on the same call can lower the call volume. Hang up any extension phones that are currently active. Due to differences in telephones and line conditions, the ability to use multiple extensions at the same time cannot be guaranteed. Tip4: Your handset being out of range of the base may cause a poor connection. Move the handset closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless phone will not work well.Note:
You may want to reference your product manual.
Or view basic troubleshooting tips:
- My caller ID announce (voice announce CID) isn’t easy to understand at times.
- My telephone product is suddenly acting strange or stopped working altogether. What can I do?
- Who is Charlie Johnson and why is his name displayed on my phone?
- My answering system plays my greeting to callers but will not record messages. Why?
- I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
- My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
- I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
- Why am I not receiving Caller ID?
- Why won’t my answering system record messages?
- How can I reduce static and noise on my phone?
Or view our service and order support tips:
- How do I get status on a product or accessory I ordered?
- How do I find a battery for my AT&T product?
- I want to expand my AT&T multi-handset product, how do I find the handset I need?
- How do I obtain support on my AT&T product that is no longer under warranty?
- How do I obtain warranty support on my AT&T product?