Frequently asked questions (FAQs)

Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.

Product Troubleshooting

Problem:

Why can't people hear me when I am using this telephone?

Solution:

Tip 1 of 1

Tip1: Make sure that the mouth piece is unobstructed. Avoid placing your fingers or any stickers over the microphone, located near the bottom of the handset. 

Tip2: Ensure that the MUTE feature is not turned on.  When mute is engaged the screen will show MUTE.If you are using the Speakerphone in a noisy environment, use MUTE while listening to the other party.  Remember to turn Mute off (simply by pressing MUTE again) before you start talking, otherwise the other party will not hear you.

Tip3: Using more than one extension on the same call can lower the call volume.  Hang up any extension phones that are currently active. Due to differences in telephones and line conditions, the ability to use multiple extensions at the same time cannot be guaranteed.

Tip4: Your handset being out of range of the base may cause a poor connection. Move the handset closer to the base. The operating range may vary with environmental conditions and time of use.  There may be places within your environment that a cordless phone will not work well.

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Note:

You may want to reference your product manual.