Frequently asked questions (FAQs)

Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.

Product Troubleshooting

Problem:

How to UNBLOCK a call?

Solution:

Tip 1 of 1

To delete the name in Smart BLOCK LIST, please complete the following steps:

Step 1: Using a handset, when the phone is not in use and the base is on, press MENU/SELECT.

Step 2: Press ▲ or ▼ on the Navkey until you highlight Smart Call blk. Next, press MENU/SELECT.

Step 3: Press ▲ or ▼ until you highlight Block list, then press MENU/SELECT.

Step 4: Press ▲ or ▼ until you highlight Review, then press MENU/SELECT.

Step 5: Press ▲ or ▼ to select the name you want to delete

Step 6: When the desired entry displays, press MUTE/DELETE on the handset. The screen shows Delete entry?

Step 7: Press MENU/SELECT to confirm. Then screen shows Entry deleted and the next entry displays. You cannot retrieve a deleted entry.

Step 8: Press and hold OFF to return to the idle screen.

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Note:


You may want to reference your product manual.