Frequently asked questions (FAQs)
Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.
Product Troubleshooting
Problem:
How to save a entry in Allow list?
Solution:
Tip 1 of 1
To save a caller ID to Allow List
Step1: When the handset or the telephone base is in idle mode, press ▼ to review the caller ID log in reverse chronological order starting with the most recent call.
Step2: Press ▲ or ▼ to scroll through the list.
Step3: When the desired entry displays, press MENU/SELECT.
Step4: Press ▲ or ▼ to scroll to Allow List, then press MENU/SELECT.
Step5: The handset displays EDIT NUMBER. Use the dialing keys to edit the number when necessary.
-Press ▲ or ▼ to move the cursor to left or right.
-press MUTE/DELETE to backspace and erase a digit
-Press and hold MUTE/DELETE to erase the entire entry
-Press and hold REDIAL/PAUSE to insert a three-second dialing pause
Step6: Press MENU/SELECT to move to the name. The screen displays EDIT NAME.
Step7: Use the dialing keys to add or edit the name.
-Press ▲ or ▼ to move the cursor to left or right.
-press MUTE/DELETE to backspace and erase a digit
-Press 0 to add a space
-Press and hold MUTE/DELETE to erase the entire entry
-Press TONE* to change the next letter to upper or lower case.
-Press # to move the last word to the front. For example, Johnson Charlie
becomes Charlie Johnson when you press #.
Step8: Press MENU/SELECT when done and the screen shows Saved to Allow List.
Note:
You may want to reference your product manual.
Or view basic troubleshooting tips:
- My caller ID announce (voice announce CID) isn’t easy to understand at times.
- My telephone product is suddenly acting strange or stopped working altogether. What can I do?
- Who is Charlie Johnson and why is his name displayed on my phone?
- My answering system plays my greeting to callers but will not record messages. Why?
- I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
- My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
- I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
- Why am I not receiving Caller ID?
- Why won’t my answering system record messages?
- How can I reduce static and noise on my phone?
Or view our service and order support tips:
- How do I get status on a product or accessory I ordered?
- How do I find a battery for my AT&T product?
- I want to expand my AT&T multi-handset product, how do I find the handset I need?
- How do I obtain support on my AT&T product that is no longer under warranty?
- How do I obtain warranty support on my AT&T product?