Frequently asked questions (FAQs)
Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.
Product Troubleshooting
Problem:
How do I block calls?
Solution:
Tip 1 of 1
If you subscribe to Caller ID service, your phone can block calls from up to 20 specific phone numbers. This is called the BLOCK LIST. It can also block any call that does not provide a phone number with the Caller ID. This is called CALLS WITHOUT NUMBERS. In either case, the caller will hear a busy signal, and the call will be disconnected.
To add phone numbers to the BLOCK LIST:
When the phone is idle, press MENU/SELECT.
Press VOLUME▼ until you see Call Block, then press MENU/SELECT.
Block list is displayed. Press MENU/SELECT.
Press VOLUME▼ until you see Add new entry, then press MENU/SELECT.
Enter the complete phone number of the party you wish to block, then press MENU/SELECT.
Enter the name of the party, then press MENU/SELECT.
To activate the CALLS WITHOUT NUMBERS feature:
When the phone is idle, press MENU/SELECT.
Press VOLUME▼ until you see Call Block, then press MENU/SELECT.
Press VOLUME▼ until you see Calls w/o num, then press MENU/SELECT.
Press VOLUME▼ until you see Block, then press MENU/SELECT. All calls without a phone number will be blocked.
Note:
You may want to reference your product manual.
Or view basic troubleshooting tips:
- My caller ID announce (voice announce CID) isn’t easy to understand at times.
- My telephone product is suddenly acting strange or stopped working altogether. What can I do?
- Who is Charlie Johnson and why is his name displayed on my phone?
- My answering system plays my greeting to callers but will not record messages. Why?
- I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
- My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
- I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
- Why am I not receiving Caller ID?
- Why won’t my answering system record messages?
- How can I reduce static and noise on my phone?
Or view our service and order support tips:
- How do I get status on a product or accessory I ordered?
- How do I find a battery for my AT&T product?
- I want to expand my AT&T multi-handset product, how do I find the handset I need?
- How do I obtain support on my AT&T product that is no longer under warranty?
- How do I obtain warranty support on my AT&T product?