Tip 1 of 8

Confirm proper installation of the telephone base power supply and handset battery. You should only use the AT&T power supply provided with your telephone. Make sure the power supply is not connected to an electrical outlet that is controlled by a wall switch. Confirm that the electrical outlet that the telephone is plugged in to is working.

 

Tip 2 of 8

When placing the handset in the base, confirm that the charge contacts are making a good connection. The charging battery icon is displayed and the CHARGE light illuminates on the handset while it charges.

You should allow 16 hours to fully charge the handset battery. For optimum daily performance, return the handset to its telephone base when not in use.

 

Tip 3 of 8

Please make sure that the cords (power and telephone line) are plugged into the channels on the bottom of the base. If the cords are not properly installed, the base will not sit level and the phone may not charge properly.

 

Tip 4 of 8

Dirty charge contacts on the telephone base and handset could prevent the batteries from charging. Clean the handset and base charge contacts using a pencil eraser or a cloth to eliminate deposit accumulation.

 

Tip 5 of 8

Make sure that the battery cover is properly secured on the handset. If the battery cover is not correctly installed, it may prevent the handset from charging.

 

Tip 6 of 8

Ensure that your cordless handset is cradled properly. Proper cradling will be confirmed by the CHARGE light remaining on.

 

Tip 7 of 8

If the phone is not responding normally, you may need to reset your telephone system. Complete the following steps to reset the telephone system:
Step 1: Disconnect the power to the telephone base.

Step 2: Disconnect the handset battery.

Step 3: Wait a few minutes and then reconnect the power to the telephone base.

Step 4: Reconnect the handset battery.

Step 5: Wait about one minute for the handset to re-establish a link with the telephone base and then test the phone again.

NOTE: After resetting the telephone system, you will need to reset the clock. If the time is not set, you will hear Time and Day Not Set when you listen to messages.

NOTE: If you have caller ID service, the time will automatically be updated whenever caller ID information is delivered. However, since caller ID delivers the date, rather than the day, you must program the year once so the system can derive the day of the week.

To set the day and time, complete the following steps:

Step 1: Using a handset, when the phone is not in use, press MENU/SELECT.

Step 2: Press ▲ or ▼ on the Navkey until you highlight Settings. Next, press MENU/SELECT.

Step 3: Press ▲ or ▼ until you highlight Set date/time, then press MENU/SELECT.

Step 4: Use the dial pad to enter the month, date and year, then press MENU/SELECT.

Step 5: Use the dial pad to enter the hour and minute. Press ▲ or ▼ to select AM or PM, then press MENU/SELECT.

Step 6: Press and hold OFF to return to the idle screen.

 

Tip 8 of 8

You may need to replace the handset batteries, especially if they have been in service for more than one year. To find replacements, refer to our AT&T Battery Finder. If batteries for your model are unavailable, you can search the internet using the key words cordless phone batteries for an on-line supplier. If you prefer to purchase locally, you can look for replacement batteries at your area consumer electronics retailers. It is recommended that you take your present battery with you to insure the replacements are the correct size and have the correct specifications.