Tip 1 of 10

If your handset responds in any way (beeps, displays a message on the screen, etc.) then it is not dead. Please review the Frequently Asked Questions list to check for a more specific symptom to your problem.

A common cause for dead handset symptoms is a dead battery. We recommend that you initially charge the handset battery for 16 hours. If the handset does not hold a charge or seems dead, we suggest the following:

• Please verify that the handset battery(s) is securely plugged into the back of the handset.

• Check that there is power to the telephone base. If there is power and the handset is placed in the base face up, the CHARGE light on the handset will be lit.

 

Tip 2 of 10

Confirm proper installation of the telephone base power supply, handset chargers (where applicable) and handset battery(s). You should only use the AT&T power supply(s) provided with your telephone. Confirm that the electrical outlet to which the power supply is plugged is working. Additionally, make sure the power supply is not connected to an electrical outlet that is controlled by a wall switch.

 

Tip 3 of 10

When placing the handset in its charger, confirm that the charge contacts on the handset and charger are making a good connection. The CHARGE light stays illuminated while the handset is in its charger.

You should allow 16 hours to fully charge the handset battery. For optimum daily performance, return the handset to its charger when not in use.

 

Tip 4 of 10

Make sure you are using the battery(s) supplied with your phone. If you are replacing the battery and you need assistance, refer to our AT&T Battery Finder. If a battery for your model is unavailable, you can search the internet using the key words cordless phone batteries for an on-line supplier. If you prefer to purchase locally, you can look for a replacement battery at your area consumer electronics retailers. It is recommended that you take your present battery with you to insure your replacement is the correct size and has the correct plug (where applicable) and specifications.

 

Tip 5 of 10

Please make sure that the cords (power and telephone line) are plugged into the channels on the bottom of the base. If the cords are not properly installed, the base will not sit level and the phone may not charge properly.

 

Tip 6 of 10

Dirty charge contacts on the telephone base and handset could prevent the batteries from charging. Clean the handset and base charge contacts using a pencil eraser or a cloth to eliminate deposit accumulation.

 

Tip 7 of 10

Make sure that the battery cover is properly secured on the handset. If the battery cover is not correctly installed, it may prevent the handset from charging.

 

Tip 8 of 10

Recradle the handset for 15 seconds, then lift the handset and press a LINE key.

 

Tip 9 of 10

You may need to reset the Telephone Answering System. Complete the following steps to reset the Telephone Answering System:
Step 1: Disconnect the power to the telephone base.

Step 2: Wait a few minutes and then reconnect the power to the telephone base.

Step 3: Set the day and time.

 

Tip 10 of 10

You may need to replace the handset batteries, especially if they have been in service for more than one year. To find replacements, refer to our AT&T Battery Finder. If batteries for your model are unavailable, you can search the internet using the key words cordless phone batteries for an on-line supplier. If you prefer to purchase locally, you can look for replacement batteries at your area consumer electronics retailers. It is recommended that you take your present battery with you to insure the replacements are the correct size and have the correct specifications.