Frequently asked questions (FAQs)
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Product Troubleshooting
Problem:
How do I set the day and time on my telephone ?
Solution:
Tip 1 of 1
During initial setup or after a power loss, you may need to set the time. If the time is not set, you will hear Time and Day not set when you play messages.
NOTE: If you have caller ID service, the time will automatically be updated whenever caller ID information is delivered. However, since caller ID delivers the date, rather than the day, you must program the year once so the system can derive the day of the week. To set the day and time, complete the following steps: Step 1: Using a handset, or at the base, when the phone is not in use, press MENU. Step 2: Press ▲DIR or ▼CID until you see Settings, then press SELECT. Step 3: Press ▲DIR or ▼CID until you see Set date/time. Next, press SELECT. Step 4: Date/time is displayed. Press SELECT. Step 5: Press ▲DIR or ▼CID to select the month, then press SET; or use the dial pad to enter the month. Step 6: Press ▲DIR or ▼CID to select the date, then press SET; or use the dial pad to enter the date. Step 7: Press ▲DIR or ▼CID to select the year, or use the dial pad to enter the year; then press SET. Step 8: Press ▲DIR or ▼CID to select the hour, then press SET; or use the dial pad to enter the hour. Step 9: Press ▲DIR or ▼CID to select the minute, then press SET; or use the dial pad to enter the minute. Step 10: Press ▲DIR or ▼CID to select AM or PM. Step 11: Press SET. You will hear a confirmation beep. Step 12: Press and hold OFF/CLEAR to return to the idle screen.Note:
You may want to reference your product manual.
Or view basic troubleshooting tips:
- My caller ID announce (voice announce CID) isn’t easy to understand at times.
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- I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
- My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
- I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
- Why am I not receiving Caller ID?
- Why won’t my answering system record messages?
- How can I reduce static and noise on my phone?
Or view our service and order support tips:
- How do I get status on a product or accessory I ordered?
- How do I find a battery for my AT&T product?
- I want to expand my AT&T multi-handset product, how do I find the handset I need?
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- How do I obtain warranty support on my AT&T product?