Frequently asked questions (FAQs)
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Product Troubleshooting
Problem:
I cannot connect my cell phone or Bluetooth headset to the cordless telephone base.
Solution:
Tip 1 of 2
CELL PHONE: Ensure that the cell phone has been paired to the cordless telephone and that it is included in the active devices list.
Ensure that your cell phone is charged. Connecting may not take place if the battery pack is low. If your cell phone is currently active on another Bluetooth device, such as a headset, you will not be able to connect it to the cordless telephone until you disconnect it from the other device. Turn the cell phone off and then turn it on again. Ensure your cell phone’s Bluetooth feature is turned on and in pairing mode. Consult your owner’s manual for information on pairing your cell phone with another Bluetooth device, including how to put it in discoverable mode. The cordless telephone must also be in discoverable mode. Follow the directions in the User’s Manual on pairing. Remember, pairing is initiated from the cordless handset. Some Smart Phones / PDA phones have a wireless / wi-fi feature that must be turned on. Consult your cell phone owner’s manual. It will tell you if your phone has this feature and how to activate it. Turn your cell phone off and then on again. Try the pairing procedure again. Some cell phones require you to authorize the Bluetooth device before it will pair. The phone will show the cordless telephone base and you must authorize it to work. Consult your cell phone owner’s manual for the pairing procedure. Reset the cordless telephone base and try the pairing procedure again. Unplug the AC power for 15 seconds, then plug the power in again. Once the unit resets, try the pairing procedure again. HEADSET: If your Bluetooth headset is connected and active on your cell phone, you will not be able to connect it to the cordess telephone. The easiest way to ensure it is not connected to your cell phone is to turn the cell phone off. Ensure that the headset has been paired to the cordless telephone and that it is included in the active devices list. Ensure that your headset is charged. Connecting may not take place if the battery pack is low. Reset the cordless telephone base and try the pairing procedure again. Unplug the AC power for 15 seconds, then plug the power in again. Once the unit resets, try the pairing procedure again.Note:
You may want to reference your product manual.
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