Frequently asked questions (FAQs)
Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.
Product Troubleshooting
Problem:
I cannot pair my cell phone or Bluetooth headset to the cordless telephone base.
Solution:
Tip 1 of 1
CELL PHONE: Is your phone Bluetooth enabled? Check your owner’s manual or with the manufacturer.
If your cell phone is currently active with another Bluetooth device (such as a headset), you will not be able to pair it with the cordless telephone base until you disconnect it from the other device.
Make sure your cell phone’s Bluetooth feature is turned on and in pairing mode. Consult your owner’s manual for information on pairing your cell phone with another Bluetooth device, including how to put it in discoverable mode. The cordless telephone base must also be in discoverable mode. Follow the directions in the User’s Manual on pairing. Remember, pairing can only be initiated from the cordless telephone base, not from the cordless handset.
Some cell phones require you to authorize the Bluetooth device before it will pair. The phone will show the cordless telephone base and you must authorize it to work. Consult your cell phone owner’s manual for the pairing procedure.
Turn your cell phone off and then on again. Try the pairing procedure again.
Reset the cordless telephone base by unplugging the AC power for 15 seconds, then plugging the power in again. Once the unit resets, try the pairing procedure again.
If you are unable to pair your cell phone with any type of Bluetooth device, consult your owner’s manual or contact your cell phone manufacturer for instructions on pairing with Bluetooth.
Check the Bluetooth device compatibility list for compatible cell phone and headsets.
HEADSET: Ensure that your headset is charged. Pairing may not take place if the battery is low.
If your headset is currently active with another device, you will not be able to pair it with the cordless telephone base until you disconnect it from the other device. If it is connected to a cell phone, please turn the cell phone off and try pairing again.
Make sure your headset’s Bluetooth feature is turned on and in pairing mode. Consult your owner’s manual for information on pairing with another Bluetooth device, including how to put it in discoverable mode. The cordless telephone base must also be in discoverable mode. Follow the directions in the User’s Manual on pairing. Remember, pairing can only be initiated from the cordless telephone base, not from the cordless handset.
Turn your headset off and then on again. Try the pairing procedure again.
Reset the cordless telephone base by unplugging the AC power for 15 seconds, then plugging the power in again. Once the unit resets, try the pairing procedure again.
Check the Bluetooth device compatibility list for compatible headsets and cell phones.
Note:
You may want to reference your product manual.
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