Tip 1 of 12

Confirm proper installation of the telephone base power supply and handset battery. You should only use the AT&T power supply provided with your telephone. Make sure the power supply is not connected to an electrical outlet that is controlled by a wall switch. Confirm that the electrical outlet that the telephone is plugged in to is working.

 

Tip 2 of 12

When placing the handset in the base, confirm that the charge contacts are making a good connection. The charging battery icon is displayed and the CHARGE light illuminates on the handset while it charges.

You should allow 16 hours to fully charge the handset battery. For optimum daily performance, return the handset to its telephone base when not in use.

 

Tip 3 of 12

Ensure the telephone cord is securely installed at the base and the wall jack. Or try another telephone cord.

 

Tip 4 of 12

Move the handset closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless phone will not work well. If the problem only occurs in certain areas of your environment, you can conclude that there is nothing wrong with the phone. Consider trying a phone that operates on a different wireless frequency.

 

Tip 5 of 12

To get better reception, try moving the telephone base to higher location. Relocate telephone base near a window if using telephone outside.

 

Tip 6 of 12

Other electronic products (i.e., 802.11 wireless networking products, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones) can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

 

Tip 7 of 12

Recradle the handset for 15 seconds, then lift the handset and press PHONE.

 

Tip 8 of 12

If the phone is not responding normally, you may need to reset your telephone system. Complete the following steps to reset the telephone system:
Step 1: Disconnect the power to the telephone base.

Step 2: Disconnect the handset battery.

Step 3: Wait a few minutes and then reconnect the power to the telephone base.

Step 4: Reconnect the handset battery.

Step 5: Wait about one minute for the handset to re-establish a link with the telephone base and then test the phone again.

NOTE: After resetting the telephone system, you will need to reset the clock. If the time is not set, you will hear Time and Day Not Set when you listen to messages.

NOTE: If you have caller ID service, the time will automatically be updated whenever caller ID information is delivered. However, since caller ID delivers the date, rather than the day, you must program the year once so the system can derive the day of the week.

To set the day and time, complete the following steps:

Step 1: Using a handset, when the phone is not in use, press MENU/SELECT.

Step 2: Press ▲ or ▼ on the Navkey until you highlight Settings. Next, press MENU/SELECT.

Step 3: Press ▲ or ▼ until you highlight Set date/time, then press MENU/SELECT.

Step 4: Use the dial pad to enter the month, date and year, then press MENU/SELECT.

Step 5: Use the dial pad to enter the hour and minute. Press ▲ or ▼ to select AM or PM, then press MENU/SELECT.

Step 6: Press and hold OFF to return to the idle screen.

 

Tip 9 of 12

You may need to replace the handset batteries, especially if they have been in service for more than one year. To find replacements, refer to our AT&T Battery Finder. If batteries for your model are unavailable, you can search the internet using the key words cordless phone batteries for an on-line supplier. If you prefer to purchase locally, you can look for replacement batteries at your area consumer electronics retailers. It is recommended that you take your present battery with you to insure the replacements are the correct size and have the correct specifications.

 

Tip 10 of 12

If you have connected this telephone to a phone jack that has not been used before, or that has not been used in sometime, there may be problems with this jack that you are not aware of. Use a telephone jack that you know is in proper working order.

 

Tip 11 of 12

You may have a defective telephone cord. Try replacing cord between the jack and telephone base.

 

Tip 12 of 12

You may have a line problem. To test for a line problem, test your unit at another location such as your neighbor’s or relative’s house. If your unit works at another location, contact your local telephone company.