Tip 1 of 10

Confirm proper installation of the telephone base power supply and handset battery. You should only use the AT&T power supply provided with your telephone. Make sure the power supply is not connected to an electrical outlet that is controlled by a wall switch. Confirm that the electrical outlet that the telephone is plugged in to is working.

 

Tip 2 of 10

Ensure the telephone cord is securely installed at the base and the wall jack. Or try another telephone cord.

 

Tip 3 of 10

You may be dialing before the handset has fully established a link with the base. Make sure you verify presence of dial tone before dialing. It may help to wait a few seconds after handset is turned on before you begin dialing.

 

Tip 4 of 10

Move the handset closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless phone will not work well. If the problem only occurs in certain areas of your environment, you can conclude that there is nothing wrong with the phone. Consider trying a phone that operates on a different wireless frequency.

 

Tip 5 of 10

There may be background or competing noise preventing you from dialing out. If you are dialing from speakerphone, engage mute before dialing, eliminate/reduce background noise, or try dialing from a different location with less noise.

 

Tip 6 of 10

Static, noise, calls cutting in and out and other erratic performance may be caused by nearby electronic equipment and other cordless devices using the same frequency. In addition, police scanners and HAM radios can generate interference. Separate your telephone system from these devices as much as possible.

 

Tip 7 of 10

If you have connected this telephone to a phone jack that has not been used before, or that has not been used in sometime, there may be problems with this jack that you are not aware of. Use a telephone jack that you know is in proper working order.

 

Tip 8 of 10

Recradle the handset for 15 seconds, then lift the handset and press PHONE.

 

Tip 9 of 10

If the phone is not responding normally, you may need to reset your telephone system. Complete the following steps to reset the telephone system:
Step 1: Disconnect the power to the telephone base.

Step 2: Disconnect the handset battery.

Step 3: Wait a few minutes and then reconnect the power to the telephone base.

Step 4: Reconnect the handset battery.

Step 5: Wait about one minute for the handset to re-establish a link with the telephone base and then test the phone again.

NOTE: After resetting the telephone system, you will need to reset the clock. If the time is not set, you will hear Time and Day Not Set when you listen to messages.

NOTE: If you have caller ID service, the time will automatically be updated whenever caller ID information is delivered. However, since caller ID delivers the date, rather than the day, you must program the year once so the system can derive the day of the week.

To set the day and time, complete the following steps:

Step 1: Using a handset, when the phone is not in use, press MENU/SELECT.

Step 2: Press ▲ or ▼ on the Navkey until you highlight Settings. Next, press MENU/SELECT.

Step 3: Press ▲ or ▼ until you highlight Set date/time, then press MENU/SELECT.

Step 4: Use the dial pad to enter the month, date and year, then press MENU/SELECT.

Step 5: Use the dial pad to enter the hour and minute. Press ▲ or ▼ to select AM or PM, then press MENU/SELECT.

Step 6: Press and hold OFF to return to the idle screen.

 

Tip 10 of 10

You may have a line problem. To test for a line problem, test your unit at another location such as your neighbor’s or relative’s house. If your unit works at another location, contact your local telephone company.