Tip 1 of 11

Confirm proper installation of the telephone base power supply, handset chargers (where applicable) and handset battery(s). You should only use the AT&T power supply(s) provided with your telephone. Confirm that the electrical outlet to which the power supply is plugged is working. Additionally, make sure the power supply is not connected to an electrical outlet that is controlled by a wall switch.

 

Tip 2 of 11

Confirm proper installation of the handset batteries. If a battery is missing or installed wrong, you will see this error message: WARNING CHECK BATTERY! The proper installation procedure for the batteries is as follows:

Step 1: Align the two holes in the plug with the socket pins, then snap the plug into place.

Step 2: Place the battery in the compartment, making sure the wires will not get in the way of the battery cover.

Step 3: Replace cover by sliding it upwards until it clicks into place.

Step 4: Be sure to charge the battery in the handset for a minimum of 16 hours before using your phone.

 

Tip 3 of 11

When placing the handset in its charger, confirm that the charge contacts on the handset and charger are making a good connection. The CHARGE light stays illuminated while the handset is in its charger.

You should allow 16 hours to fully charge the handset battery. For optimum daily performance, return the handset to its charger when not in use.

 

Tip 4 of 11

If you are a frequent user of the handset speakerphone feature, the total talk time on a fullly charged battery will decrease.

 

Tip 5 of 11

Make sure you are using the battery(s) supplied with your phone. If you are replacing the battery and you need assistance, refer to our AT&T Battery Finder. If a battery for your model is unavailable, you can search the internet using the key words cordless phone batteries for an on-line supplier. If you prefer to purchase locally, you can look for a replacement battery at your area consumer electronics retailers. It is recommended that you take your present battery with you to insure your replacement is the correct size and has the correct plug (where applicable) and specifications.

 

Tip 6 of 11

Make sure that the power cord is securely plugged into the base and electrical outlet. Make sure the electrical outlet is not controlled by a wall switch.

 

Tip 7 of 11

Ensure that your cordless handset is cradled properly. Proper cradling will be confirmed by the CHARGE light remaining on.

 

Tip 8 of 11

Please make sure that the cords (power and telephone line) are plugged into the channels on the bottom of the base. If the cords are not properly installed, the base will not sit level and the phone may not charge properly.

 

Tip 9 of 11

Dirty charge contacts on the telephone base and handset could prevent the batteries from charging. Clean the handset and base charge contacts using a pencil eraser or a cloth to eliminate deposit accumulation.

 

Tip 10 of 11

Make sure that the battery cover is properly secured on the handset. If the battery cover is not correctly installed, it may prevent the handset from charging.

 

Tip 11 of 11

You may need to replace the handset batteries, especially if they have been in service for more than one year. To find replacements, refer to our AT&T Battery Finder. If batteries for your model are unavailable, you can search the internet using the key words cordless phone batteries for an on-line supplier. If you prefer to purchase locally, you can look for replacement batteries at your area consumer electronics retailers. It is recommended that you take your present battery with you to insure the replacements are the correct size and have the correct specifications.