Frequently asked questions (FAQs)
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Product Troubleshooting
Problem:
Why does the answering system say Time and Day not set before playing messages?
Solution:
Tip 1 of 1
During initial setup or after a power loss, you may need to set the time. If the time is not set, you will hearTime and Day not set when you play messages.
NOTE: If you have caller ID service, the time will automatically be updated whenever caller ID information is delivered. However, since caller ID delivers the date, rather than the day, you must program the year once so the system can derive the day of the week.
To set the day and time, complete the following steps:
Step 1: Press CLOCK. The system will announce the current setting.
Step 2: Press CLOCK again. The system will announce the current year setting.
Step 3: Press SKIP or REPEAT on the base until you hear the correct year.
Step 4: Press CLOCK. The system will announce the current hour setting.
Step 5: Press SKIP or REPEAT until you hear the correct hour.
Step 6: Press CLOCK. The system will announce the current minute setting.
Step 7: Press SKIP or REPEAT until you hear the correct minute.
NOTE: Pressing and holding the SKIP or REPEAT button will increase the minutes or years by 10.
Step 8: Press CLOCK. The system will announce the current day setting.
Step 9: Press SKIP or REPEAT until you hear the correct day.
Step 10: Press CLOCK to confirm. The system will announce the new time and day setting followed by a confirmation beep.
Or view basic troubleshooting tips:
- My caller ID announce (voice announce CID) isn’t easy to understand at times.
- My telephone product is suddenly acting strange or stopped working altogether. What can I do?
- Who is Charlie Johnson and why is his name displayed on my phone?
- My answering system plays my greeting to callers but will not record messages. Why?
- I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
- My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
- I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
- Why am I not receiving Caller ID?
- Why won’t my answering system record messages?
- How can I reduce static and noise on my phone?
Or view our service and order support tips:
- How do I get status on a product or accessory I ordered?
- How do I find a battery for my AT&T product?
- I want to expand my AT&T multi-handset product, how do I find the handset I need?
- How do I obtain support on my AT&T product that is no longer under warranty?
- How do I obtain warranty support on my AT&T product?