Frequently asked questions (FAQs)
Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.
Product Troubleshooting
Problem:
How do I register a new accessory handset to the base?
Solution:
Tip 1 of 1
When first purchased, all accessory handsets show NOT REGISTERED on the screen. To register a handset:
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Step 1: Place the handset in the base unit or a charger that is connected to a power outlet. If PRESS HNDST LOC 4 SEC ON BASE does not appear on the screen after a few seconds, lift up handset and place in base or charger again.
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Step 2: On the telephone base, press and hold HANDSET LOCATOR for four seconds. Release HANDSET LOCATOR once the IN USE light comes on.
Soon, the handset will emit a series of tones, and the successfully registered handset will be assigned the lowest extension number not previously assigned to another system handset. Repeat Steps 1 and 2 if the handset does not successfully register to the telephone base within two minutes.
Or view basic troubleshooting tips:
- My caller ID announce (voice announce CID) isn’t easy to understand at times.
- My telephone product is suddenly acting strange or stopped working altogether. What can I do?
- Who is Charlie Johnson and why is his name displayed on my phone?
- My answering system plays my greeting to callers but will not record messages. Why?
- I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
- My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
- I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
- Why am I not receiving Caller ID?
- Why won’t my answering system record messages?
- How can I reduce static and noise on my phone?
Or view our service and order support tips:
- How do I get status on a product or accessory I ordered?
- How do I find a battery for my AT&T product?
- I want to expand my AT&T multi-handset product, how do I find the handset I need?
- How do I obtain support on my AT&T product that is no longer under warranty?
- How do I obtain warranty support on my AT&T product?

