Frequently asked questions (FAQs)

Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.

Product Troubleshooting

Problem:

Why won’t the battery(s) in my telephone handset hold a charge?

Solution:

Tip 1 of 6

Confirm proper installation of the telephone base power supply, handset chargers (where applicable) and handset battery(s). You should only use the AT&T power supply(s) provided with your telephone. Confirm that the electrical outlet to which the power supply is plugged is working. Additionally, make sure the power supply is not connected to an electrical outlet that is controlled by a wall switch.

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Note:


You may want to reference your product manual.