Tip 1 of 7

Confirm proper installation of the telephone base power supply, handset chargers (where applicable) and handset battery(s). You should only use the AT&T power supply(s) provided with your telephone. Confirm that the electrical outlet to which the power supply is plugged is working. Additionally, make sure the power supply is not connected to an electrical outlet that is controlled by a wall switch.

 

Tip 2 of 7

When placing the handset in the base or charger, confirm that the charge contacts are making a good connection. The charging battery icon is displayed and, on selected models, the CHARGE light illuminates on the handset while it charges.

You should allow 16 hours to fully charge the handset battery. For optimum daily performance, return the handset to its telephone base or charger when not in use.

 

Tip 3 of 7

Please make sure that the cords (power and telephone line) are plugged into the channels on the bottom of the base. If the cords are not properly installed, the base will not sit level and the phone may not charge properly.

 

Tip 4 of 7

Dirty charge contacts on the telephone base and handset could prevent the batteries from charging. Clean the handset and base charge contacts using a pencil eraser or a cloth to eliminate deposit accumulation.

 

Tip 5 of 7

Make sure that the battery cover is properly secured on the handset. If the battery cover is not correctly installed, it may prevent the handset from charging.

 

Tip 6 of 7

Make sure you are using the battery(s) supplied with your phone. If you are replacing the battery and you need assistance, refer to our AT&T Battery Finder. If a battery for your model is unavailable, you can search the internet using the key words cordless phone batteries for an on-line supplier. If you prefer to purchase locally, you can look for a replacement battery at your area consumer electronics retailers. It is recommended that you take your present battery with you to insure your replacement is the correct size and has the correct plug (where applicable) and specifications.

 

Tip 7 of 7

Complete the following steps to reset the telephone system:
Step 1: Disconnect the power to the telephone base.

Step 2: Disconnect the handset batteries.

Step 3: Wait a few minutes and then reconnect the power to the telephone base.

Step 4: Reconnect the handset batteries.

Step 5: Wait about one minute for the handsets to re-establish a link with the telephone base and then test the phone again.

NOTE: After resetting the telephone system, you will need to reset the clock. [On models with answering systems]: If the time is not set, you will hear Time and Day Not Set when you listen to messages.

NOTE: If you have caller ID service, the time will automatically be updated whenever caller ID information is delivered. However, since caller ID delivers the date, rather than the day, you must program the year once so the system can derive the day of the week.

To set the day and time, complete the following steps:

Step 1: Using the handset, when the phone is not in use, press MENU/SELECT.

Step 2: Press ▲DIR or ▼CID until you see Set date/time. Next, press MENU/SELECT.

Step 3: Press ▲DIR or ▼CID to select the month, then press MENU/SELECT; or use the dial pad to enter the month.

Step 4: Press ▲DIR or ▼CID to select the date, then press MENU/SELECT; or use the dial pad to enter the date.

Step 5: Press ▲DIR or ▼CID to select the year, or use the dial pad to enter the year; then press MENU/SELECT.

Step 6: Press ▲DIR or ▼CID to select the hour, then press MENU/SELECT; or use the dial pad to enter the hour.

Step 7: Press ▲DIR or ▼CID to select the minute, then press MENU/SELECT; or use the dial pad to enter the minute.

Step 8: Press ▲DIR or ▼CID to select AM or PM.

Step 9: Press MENU/SELECT. You will hear a confirmation beep.

Step 10: Press and hold OFF to return to the idle screen.