Tip 1 of 6

If your handset responds in any way (beeps, displays a message on the screen, etc.) then it is not dead. Please review the Frequently Asked Questions list to check for a more specific symptom to your problem.

A common cause for dead handset symptoms is a dead battery. We recommend that you initially charge the handset battery for 16 hours. If the handset does not hold a charge or seems dead, we suggest the following:

• Please verify that the handset battery(s) is securely plugged into the back of the handset.

• Check that there is power to the handset charger. If there is power and the handset is placed in the charger, the CHARGE light on the handset will be lit.

 

Tip 2 of 6

Make sure you are using the battery(s) supplied with your phone. If you are replacing the battery and you need assistance, refer to our AT&T Battery Finder. If a battery for your model is unavailable, you can search the internet using the key words cordless phone batteries for an on-line supplier. If you prefer to purchase locally, you can look for a replacement battery at your area consumer electronics retailers. It is recommended that you take your present battery with you to insure your replacement is the correct size and has the correct plug (where applicable) and specifications.

 

Tip 3 of 6

When placing the handset in the base or charger, confirm that the charge contacts are making a good connection. The charging battery icon is displayed and, on selected models, the CHARGE light illuminates on the handset while it charges.

You should allow 16 hours to fully charge the handset battery. For optimum daily performance, return the handset to its telephone base or charger when not in use.

 

Tip 4 of 6

Recradle the handset for 15 seconds, then lift the handset and press PHONE.

 

Tip 5 of 6

You may need to replace the handset batteries, especially if they have been in service for more than one year. To find replacements, refer to our AT&T Battery Finder. If batteries for your model are unavailable, you can search the internet using the key words cordless phone batteries for an on-line supplier. If you prefer to purchase locally, you can look for replacement batteries at your area consumer electronics retailers. It is recommended that you take your present battery with you to insure the replacements are the correct size and have the correct specifications.

 

Tip 6 of 6

Complete the following steps to reset the telephone system:
Step 1: Disconnect the power to the telephone base.

Step 2: Disconnect the handset batteries.

Step 3: Wait a few minutes and then reconnect the power to the telephone base.

Step 4: Reconnect the handset batteries.

Step 5: Wait about one minute for the handsets to re-establish a link with the telephone base and then test the phone again.

NOTE: After resetting the telephone system, you will need to reset the clock. [On models with answering systems]: If the time is not set, you will hear Time and Day Not Set when you listen to messages.

NOTE: If you have caller ID service, the time will automatically be updated whenever caller ID information is delivered. However, since caller ID delivers the date, rather than the day, you must program the year once so the system can derive the day of the week.

To set the day and time, complete the following steps:

Step 1: Using the handset, when the phone is not in use, press MENU/SELECT.

Step 2: Press ▲DIR or ▼CID until you see Set date/time. Next, press MENU/SELECT.

Step 3: Press ▲DIR or ▼CID to select the month, then press MENU/SELECT; or use the dial pad to enter the month.

Step 4: Press ▲DIR or ▼CID to select the date, then press MENU/SELECT; or use the dial pad to enter the date.

Step 5: Press ▲DIR or ▼CID to select the year, or use the dial pad to enter the year; then press MENU/SELECT.

Step 6: Press ▲DIR or ▼CID to select the hour, then press MENU/SELECT; or use the dial pad to enter the hour.

Step 7: Press ▲DIR or ▼CID to select the minute, then press MENU/SELECT; or use the dial pad to enter the minute.

Step 8: Press ▲DIR or ▼CID to select AM or PM.

Step 9: Press MENU/SELECT. You will hear a confirmation beep.

Step 10: Press and hold OFF to return to the idle screen.