Frequently asked questions (FAQs)
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Product Troubleshooting
Problem:
What are the differences between the Build-in answering system in my telephone and the Voicemail service from the telephone service provider? How to choose between them?
Solution:
Tip 1 of 1
For message recording, your telephone has a Built-in answering system, and it also supports Voicemail service offered by your telephone service provider(subscription is required, and fee may apply).
The main differences between them are:
BUILT-IN ANSWERING SYSTEM | VOICEMAIL SERVICE | |
SUPPORTED BY | Telephone system | Telephone service provider |
SUBSCRIPTION | No | Yes |
FEES | No | May apply |
ANSWER INCOMING CALLS | •After 3 rings by default.
•It can be changed via handset or the telephone base menu. |
•Usually after 2 rings.
•It can be changed by contacting your telephone service provider |
STORAGE | Telephone base | Server or System |
DISPLAY NEW MESSAGE | • Handset - XX new messages • Telephone base - XX new messages |
• Handset - and New voicemail • Telephone base - |
RETRIEVE MESSAGES | • Press PLAY/STOP on the telephone base; OR
• Press MENU, and then select Play messages on the handset; OR •Access remotely with an access code |
• Press on the dialpad, and enter an access number from your telephone service provider. |
Based on the above information, if you want to...
Use the built-in answering system to record your messages
Your Voicemail service can bundle in your telephone plan. As such, you would need to contact your telephone service provider to disable it.
*TIP: Can I switch back to Voicemail service if I want to?
As long as your telephone plan includes the Voicemail service, you can still re-enable it through your service provider.
Use the voicemail service to record your messages
Simply turn off the Built-in answering system at any time, and you can use the Voicemail service only.
Use both the Built-in answering system and the Voicemail service to record messages
By default, the Voicemail service is usually set to answer after 2 rings, while your Built-in answering system is set after 3 rings. Please check with your telephone service provider to learn how to set your voicemail settings.
Suggest to set your Built-in answering system to answer calls at least 2 rings earlier than your Voicemail service. In other words, if your answering system sets to answer after 3 rings (by default), then you need to set the Voicemail service to answer after 5 rings.
What happened is that if you on a call or the answering system is already recording, and you receive ANOTHER incoming call, then the third caller is able to leave a Voicemail message.
On the other hand, if you are not on a call nor the answering system is recording, the incoming caller can leave a message directly to the Built-in Answering system.
Note:
You may want to reference your product manual.
Or view basic troubleshooting tips:
- My caller ID announce (voice announce CID) isn’t easy to understand at times.
- My telephone product is suddenly acting strange or stopped working altogether. What can I do?
- Who is Charlie Johnson and why is his name displayed on my phone?
- My answering system plays my greeting to callers but will not record messages. Why?
- I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
- My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
- I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
- Why am I not receiving Caller ID?
- Why won’t my answering system record messages?
- How can I reduce static and noise on my phone?
Or view our service and order support tips:
- How do I get status on a product or accessory I ordered?
- How do I find a battery for my AT&T product?
- I want to expand my AT&T multi-handset product, how do I find the handset I need?
- How do I obtain support on my AT&T product that is no longer under warranty?
- How do I obtain warranty support on my AT&T product?