Frequently asked questions (FAQs)

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Product Troubleshooting

Problem:

What are the differences between the Build-in answering system in my telephone and the Voicemail service from the telephone service provider? How to choose between them?

Solution:

Tip 1 of 1

For message recording, your telephone has a Built-in answering system, and it also supports Voicemail service offered by your telephone service provider(subscription is required, and fee may apply).

The main differences between them are:

BUILT-IN ANSWERING SYSTEM VOICEMAIL SERVICE
SUPPORTED BY Telephone system Telephone service provider
SUBSCRIPTION No Yes
FEES No May apply
ANSWER INCOMING CALLS After 3 rings by default.
It can be changed via handset or the telephone base menu.
Usually after 2 rings.
It can be changed by contacting your telephone service provider
STORAGE Telephone base Server or System
DISPLAY NEW MESSAGE Handset - XX new messages
Telephone base - XX new messages
Handset - and New voicemail
Telephone base -
RETRIEVE MESSAGES Press PLAY/STOP on the telephone base; OR
Press MENU, and then select Play messages on the handset; OR
Access remotely with an access code
Press on the dialpad, and enter an access number from your telephone service provider.

Based on the above information, if you want to...

Use the built-in answering system to record your messages
Your Voicemail service can bundle in your telephone plan. As such, you would need to contact your telephone service provider to disable it.
*TIP: Can I switch back to Voicemail service if I want to?
As long as your telephone plan includes the Voicemail service, you can still re-enable it through your service provider.

Use the voicemail service to record your messages
Simply turn off the Built-in answering system at any time, and you can use the Voicemail service only.

Use both the Built-in answering system and the Voicemail service to record messages
By default, the Voicemail service is usually set to answer after 2 rings, while your Built-in answering system is set after 3 rings. Please check with your telephone service provider to learn how to set your voicemail settings.

Suggest to set your Built-in answering system to answer calls at least 2 rings earlier than your Voicemail service. In other words, if your answering system sets to answer after 3 rings (by default), then you need to set the Voicemail service to answer after 5 rings.

What happened is that if you on a call or the answering system is already recording, and you receive ANOTHER incoming call, then the third caller is able to leave a Voicemail message.
On the other hand, if you are not on a call nor the answering system is recording, the incoming caller can leave a message directly to the Built-in Answering system.

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Note:


You may want to reference your product manual.