Frequently asked questions (FAQs)

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Product Troubleshooting

Problem:

What are the differences between the Build-in answering system in my telephone and the Voicemail service from the telephone service provider? How to choose between them?

Solution:

Tip 1 of 1

For message recording, your telephone has a Built-in answering system, and it also supports Voicemail service offered by your telephone service provider(subscription is required, and fee may apply).

The main differences between them are:

BUILT-IN ANSWERING SYSTEM VOICEMAIL SERVICE
SUPPORTED BY Telephone system Telephone service provider
SUBSCRIPTION No Yes
FEES No May apply
ANSWER INCOMING CALLS •After 3 rings by default.
•It can be changed via handset or the telephone base menu.
•Usually after 2 rings.
•It can be changed by contacting your telephone service provider
STORAGE Telephone base Server or System
DISPLAY NEW MESSAGE • Handset - XX new messages
• Telephone base - XX new messages
• Handset - and New voicemail
• Telephone base -
RETRIEVE MESSAGES • Press PLAY/STOP on the telephone base; OR
• Press MENU, and then select Play messages on the handset; OR
•Access remotely with an access code
• Press on the dialpad, and enter an access number from your telephone service provider.

Based on the above information, if you want to...

Use the built-in answering system to record your messages
Your Voicemail service can bundle in your telephone plan. As such, you would need to contact your telephone service provider to disable it.
*TIP: Can I switch back to Voicemail service if I want to?
As long as your telephone plan includes the Voicemail service, you can still re-enable it through your service provider.

Use the voicemail service to record your messages
Simply turn off the Built-in answering system at any time, and you can use the Voicemail service only.

Use both the Built-in answering system and the Voicemail service to record messages
By default, the Voicemail service is usually set to answer after 2 rings, while your Built-in answering system is set after 3 rings. Please check with your telephone service provider to learn how to set your voicemail settings.

Suggest to set your Built-in answering system to answer calls at least 2 rings earlier than your Voicemail service. In other words, if your answering system sets to answer after 3 rings (by default), then you need to set the Voicemail service to answer after 5 rings.

What happened is that if you on a call or the answering system is already recording, and you receive ANOTHER incoming call, then the third caller is able to leave a Voicemail message.
On the other hand, if you are not on a call nor the answering system is recording, the incoming caller can leave a message directly to the Built-in Answering system.

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Note:


You may want to reference your product manual.