Frequently asked questions (FAQs)
Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.
Product Troubleshooting
Problem:
Why is the answering system not picking up the call after the designated number of rings?
Solution:
Tip 1 of 4
You may have set the number of rings to answer to one of two Toll Saver options. 2/4 instructs the answering system to answer after two rings if there are new, unplayed messages. If there aren’t any new messages, the system will answer after four rings. The 4/6 option instructs the answering system to answer after four rings if there are new, unplayed messages. If there aren’t any new messages, the system will answer after six rings. Both options are designed to save you long distance charges if you are checking for messages remotely.
To reset the number of rings to answer, press SET UP twice, then use MEMO/REPEAT and ANNOUNCE/SKIP. Your options are from two to seven rings, plus the two Toll Saver options. Consult your User’s Manual for details.
Note:
You may want to reference your product manual.
Or view basic troubleshooting tips:
- My caller ID announce (voice announce CID) isn’t easy to understand at times.
- My telephone product is suddenly acting strange or stopped working altogether. What can I do?
- Who is Charlie Johnson and why is his name displayed on my phone?
- My answering system plays my greeting to callers but will not record messages. Why?
- I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
- My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
- I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
- Why am I not receiving Caller ID?
- Why won’t my answering system record messages?
- How can I reduce static and noise on my phone?
Or view our service and order support tips:
- How do I get status on a product or accessory I ordered?
- How do I find a battery for my AT&T product?
- I want to expand my AT&T multi-handset product, how do I find the handset I need?
- How do I obtain support on my AT&T product that is no longer under warranty?
- How do I obtain warranty support on my AT&T product?