Tip 1 of 5

Confirm proper installation of the telephone base power supply and handset battery. You should only use the VTech power supply provided with your telephone. Make sure the power supply is not connected to an electrical outlet that is controlled by a wall switch. Confirm that the electrical outlet that the telephone is plugged into is working.

 

Tip 2 of 5

If your handset shows Out of range OR no power at the base in or out of a charger, move it closer to the base. If your handset is out of range, it will continue to try to connect to the base; causing the batteries to drain faster.

 

Tip 3 of 5

Static, noise, calls cutting in and out and other erratic performance may be caused by nearby electronic equipment and other cordless devices using the same frequency. In addition, police scanners and HAM radios can generate interference. Separate your telephone system from these devices as much as possible.

 

Tip 4 of 5

Remove the battery(s) from the handset. After waiting several seconds, carefully reinstall the battery. Recradle the handset in the base unit for at least 15 seconds, then pick it up and press a LINE key.

 

Tip 5 of 5

You may need to reset your telephone system. Complete the following steps to reset the telephone system:
Step 1: Disconnect the power to the telephone base.

Step 2: Disconnect the handset batteries.

Step 3: Wait a few minutes and then reconnect the power to the telephone base.

Step 4: Reconnect the handset batteries.

Step 5: Wait about one minute for the handsets to re-establish a link with the telephone base and then test the phone again.

NOTE: After resetting the telephone system, you will need to reset the clock. If the time is not set, you will hear Time and Day Not Set when you listen to messages.

NOTE: If you have caller ID service, the time will automatically be updated whenever caller ID information is delivered. However, since caller ID delivers the date, rather than the day, you must program the year once so the system can derive the day of the week.

To set the day and time, complete the following steps:

Step 1: Using a handset, when the phone is not in use, press MENU.

Step 2: Press ▲DIR or ▼CID until you see SETTINGS; then press SELECT.

Step 3: Press ▲DIR or ▼CID until you see >Set date/time. Next, press SELECT.

Step 4: Press ▲ or ▼, or use the dial pad to enter the month, then press SET.

Step 5: Press ▲ or ▼, or use the dial pad to enter the date, then press SET.

Step 6: Press ▲ or ▼, or use the dial pad to enter the year, then press SET.

Step 7: Press ▲ or ▼, or use the dial pad to enter the hour, then press SET.

Step 8: Press ▲ or ▼, or use the dial pad to enter the minute, then press SET.

Step 9: Press ▲ or ▼ to select AM or PM; then press SET. You will hear a confirmation beep.

Step 10: Press and hold OFF to return to the idle screen.