Frequently asked questions (FAQs)
Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.
Product Troubleshooting
Problem:
Why can’t I program numbers in the telephone’s directory?
Solution:
Tip 1 of 1
The telephone is capable of storing a total of 100 entries in the directory. Each entry can contain up to 16 characters for the name and 32 digits for the telephone number. When programming the entries, the telephone must be on-hook (idle). You can program directory entries from the handset or base.
If the memory is full, the screen will display Directory is full. You will not be able to store a new entry until a stored entry is deleted.
To program an entry in the directory, complete the following steps:
Step 1: Press MENU, then press ▲ or ▼ until DIRECTORY is selected.
Step 2: Press ENTER, then press ▲ or ▼ until Add contact is selected.
Step 3: Press ENTER. Using the dialpad, enter the telephone number. For more information on creating directory entries, please review the Directory section of the User’s manual.
Step 4: When you finish entering the phone number, press ENTER. The screen will display ENTER NAME.
Step 5: Enter the name. Press # to add a space between words.
Step 6: Press ENTER. You will hear a confirmation tone.
Note:
You may want to reference your product manual.
- ML17929 Quick Start Guide Canada - French
- ML17929 User's Manual Canada - French
- ML17929 Quick Start Guide - Canada
- ML17929 User's Manual Canada
- ML17929 Quick Start Guide
- ML17929 User's Manual
Or view basic troubleshooting tips:
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- I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
- My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
- I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
- Why am I not receiving Caller ID?
- Why won’t my answering system record messages?
- How can I reduce static and noise on my phone?
Or view our service and order support tips:
- How do I get status on a product or accessory I ordered?
- How do I find a battery for my AT&T product?
- I want to expand my AT&T multi-handset product, how do I find the handset I need?
- How do I obtain support on my AT&T product that is no longer under warranty?
- How do I obtain warranty support on my AT&T product?