Frequently asked questions (FAQs)
Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.
Product Troubleshooting
Problem:
Wky can’t I display dial from the Caller ID call log?
Solution:
Tip 1 of 1
When in the call log:
Step 1: Press ▲ or ▼ to scroll to the number you wish to call.
Step 2: Press # repeatedly to select the desired dialing format.
Step 3: Press ENTER or DISP DIAL to dial the number.
If you dial seven digits to make a local call then you need to program your area code into the telephone as the home area code in order for it to display correctly.
To set the home area code:
Step 1: When the telephone is idle, press MENU.
Step 2: Press ▲ or ▼ to scroll to Call settings. Press ENTER.
Step 3: Press ▲ or ▼ to scroll to Set area code. Press ENTER.
Step 4: Press ▲ or ▼ to scroll to Home area code. Press ENTER.
Step 5: Use the dial pad to enter the 3 digit area code.
Step 6: Press ENTER to save your setting. You will hear a confirmation tone.
Step 7: Press and hold CANCEL to return to the idle screen.
If you must include the area code to dial a local call, and there is more than one area code for your local area, program each of those as a Local area code. Follow the steps above, choosing the Loc area code option. You can program up to 4 local area codes.
Note:
You may want to reference your product manual.
- ML17929 Quick Start Guide - Canada
- ML17929 Guide de depart rapide
- ML17929 User's Manual Canada
- ML17929 Manuel d'utilisation
- ML17929 Quick Start Guide
- ML17929 User's Manual
Or view basic troubleshooting tips:
- My caller ID announce (voice announce CID) isn’t easy to understand at times.
- My telephone product is suddenly acting strange or stopped working altogether. What can I do?
- Who is Charlie Johnson and why is his name displayed on my phone?
- My answering system plays my greeting to callers but will not record messages. Why?
- I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
- My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
- I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
- Why am I not receiving Caller ID?
- Why won’t my answering system record messages?
- How can I reduce static and noise on my phone?
Or view our service and order support tips:
- How do I get status on a product or accessory I ordered?
- How do I find a battery for my AT&T product?
- I want to expand my AT&T multi-handset product, how do I find the handset I need?
- How do I obtain support on my AT&T product that is no longer under warranty?
- How do I obtain warranty support on my AT&T product?