Frequently asked questions (FAQs)

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Product Troubleshooting


Why doesn’t my telephone ring when I receive calls?


Tip 1 of 8

If the phone does not ring at all, you may have the ringer turned off. The handset and base have independent ringer programming.

To adjust the handset ringer volume:
Step 1: Press MENU/SELECT on the handset when it is not in use.

Step 2: Press ▲DIR or ▼CID to display Ringers, then press MENU/SELECT.

Step 3: Ringer volume is highlighted. Press MENU/SELECT.

Step 4: Press ▲DIR or ▼CID to adjust the ringer volume. A sample of each ringer volume plays as you scroll through the choices. At the lowest setting, the ringer is silent and Ringer off is displayed on the handset.

Step 5: Press MENU/SELECT to confirm your selection.

Step 6: Press and hold OFF to return to the idle screen.

To adjust the base ringer volume, press VOL ▲ or on the base when it is idle.

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You may want to reference your product manual.