Frequently asked questions (FAQs)
Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.
Product Troubleshooting
Problem:
How do I set the day and time on my telephone ?
Solution:
Tip 1 of 1
During initial setup or after a power loss, you may need to set the time. If the time is not set, you will hear Time and Day not set when you play messages.
NOTE: If you have caller ID service, the time will automatically be updated whenever caller ID information is delivered. However, since caller ID delivers the date, rather than the day, you must program the year once so the system can derive the day of the week.
Use one of your system handsets to set up your answering system. When the phone is not in use:
Step 1: Press MENU/SELECT.
Step 2: Press ▲ or ▼ on the Navkey until you highlight Settings. Next, press MENU/SELECT.
Step 3: Press ▲ or ▼ until you highlight Set date/time, then press MENU/SELECT.
Step 4: Use the dial pad to enter the month, date and year, then press MENU/SELECT.
Step 5: Use the dial pad to enter the hour and minute. Press ▲ or ▼ to select AM or PM, then press MENU/SELECT.
Step 6: Press and hold OFF to return to the idle screen.
Note:
You may want to reference your product manual.
- EL52510 User's Manual Canada
- EL52510 Quick Start Guide - Canada
- EL52510 User's Manual
- EL52510 Quick Start Guide
- EL52510 Manuel d'utilisation
- EL52510 Guide de depart rapide
Or view basic troubleshooting tips:
- My caller ID announce (voice announce CID) isn’t easy to understand at times.
- My telephone product is suddenly acting strange or stopped working altogether. What can I do?
- Who is Charlie Johnson and why is his name displayed on my phone?
- My answering system plays my greeting to callers but will not record messages. Why?
- I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
- My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
- I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
- Why am I not receiving Caller ID?
- Why won’t my answering system record messages?
- How can I reduce static and noise on my phone?
Or view our service and order support tips:
- How do I get status on a product or accessory I ordered?
- How do I find a battery for my AT&T product?
- I want to expand my AT&T multi-handset product, how do I find the handset I need?
- How do I obtain support on my AT&T product that is no longer under warranty?
- How do I obtain warranty support on my AT&T product?