Tip 1 of 11

If your handset responds in any way (beeps, displays a message on the screen, etc.) then it is not dead. Please review the Frequently Asked Questions list to check for a more specific symptom to your problem.

A common cause for dead handset symptoms is a dead battery. We recommend that you initially charge the handset battery for 16 hours. If the handset does not hold a charge or seems dead, we suggest the following:

• Please verify that the handset battery is securely plugged into the back of the handset.

• Check that there is power to the base and cradle. If there is power and the handset is cradled properly, the CHARGE light on the base will be on.

• Place the handset in the cradle and charge it overnight.

 

Tip 2 of 11

Make sure you are using the battery(s) supplied with your phone. If you are replacing the battery and you need assistance, refer to our AT&T Battery Finder. If a battery for your model is unavailable, you can search the internet using the key words cordless phone batteries for an on-line supplier. If you prefer to purchase locally, you can look for a replacement battery at your area consumer electronics retailers. It is recommended that you take your present battery with you to insure your replacement is the correct size and has the correct plug (where applicable) and specifications.

 

Tip 3 of 11

Confirm proper installation of the telephone base power supply, handset chargers (where applicable) and handset battery(s). You should only use the AT&T power supply(s) provided with your telephone. Confirm that the electrical outlet to which the power supply is plugged is working. Additionally, make sure the power supply is not connected to an electrical outlet that is controlled by a wall switch.

 

Tip 4 of 11

Make sure your handset is registered to the base unit. Refer to the Adding new handsets procedure in the User’s Manual.

 

Tip 5 of 11

Place the handset in the charging base face up and confirm that the charge contacts on the handset and base are making a good connection. The CHARGE light on the telephone base will be on when the handset is charging.

You should allow 16 hours to fully charge the handset battery. For optimum daily performance, return the handset to its telephone base when not in use.

 

Tip 6 of 11

Please make sure that the cords (power and telephone line) are plugged into the channels on the bottom of the base. If the cords are not properly installed, the base will not sit level and the phone may not charge properly.

 

Tip 7 of 11

Dirty charge contacts on the telephone base and handset could prevent the batteries from charging. Clean the handset and base charge contacts using a pencil eraser or a cloth to eliminate deposit accumulation.

 

Tip 8 of 11

Make sure that the battery cover is properly secured on the handset. If the battery cover is not correctly installed, it may prevent the handset from charging.

 

Tip 9 of 11

Recradle the handset for 15 seconds, then lift the handset and press PHONE.

 

Tip 10 of 11

If the handset is not responding normally, you may need to reset your telephone system. Complete the following steps to reset the telephone system:
Step 1: Disconnect the power to the telephone base.

Step 2: Disconnect the handset battery.

Step 3: Wait a few minutes and then reconnect the power to the telephone base.

Step 4: Reconnect the handset battery

Step 5: Wait about one minute for the handset to re-establish a link with the telephone base and then test the phone again.

NOTE: After resetting the telephone system, you will need to reset the clock. If the time is not set, you will hear Time and Day Not Set when you listen to messages.

NOTE: If you have caller ID service, the time will automatically be updated whenever caller ID information is delivered. However, since caller ID delivers the date, rather than the day, you must program the year once so the system can derive the day of the week.

To set the day and time, confirm that the answering system is turned on and then complete the following steps:
Step 1: Press CLOCK. The system will announce the current setting.

Step 2: Press CLOCK again. The system will announce the current year setting.

Step 3: Press SKIP or REPEAT on the base until you hear the correct year.

Step 4: Press CLOCK. The system will announce the current hour setting.

Step 5: Press SKIP or REPEAT on the base until you hear the correct hour.

Step 6: Press CLOCK. The system will announce the current minute setting.

Step 7: Press SKIP or REPEAT on the base until you hear the correct minute.
NOTE: Pressing and holding SKIP or REPEAT will increase the minutes or years by 10.

Step 8: Press CLOCK. The system will announce the current day setting.

Step 9: Press SKIP or REPEAT on the base until you hear the correct day.

Step 10: Press CLOCK to confirm. The system will announce the new time and day setting followed by a confirmation beep.

 

Tip 11 of 11

You may need to replace the handset batteries, especially if they have been in service for more than one year. To find replacements, refer to our AT&T Battery Finder. If batteries for your model are unavailable, you can search the internet using the key words cordless phone batteries for an on-line supplier. If you prefer to purchase locally, you can look for replacement batteries at your area consumer electronics retailers. It is recommended that you take your present battery with you to insure the replacements are the correct size and have the correct specifications.