Frequently asked questions (FAQs)
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Product support: Accessory handset with caller ID/call waiting
Resources
Frequently asked questions
- I am using my VoIP box to set up my wireless home phone and other network devices. All devices work normally except my phone, which has no dial tone/ displays Line in Use with busy tone/ poor sound quality. What should I do?
- Why won’t the CHARGE light turn on when I place the handset in the base?
- Why don’t I get a dial tone on my handset?
- Why doesn’t my telephone ring when I receive calls?
- My telephone handset appears to be dead. What should I do?
- There is a lot of static and other noise on the line when I use this telephone. What can be done to improve the call quality?
- Why do calls fade/cut in and out when I’m using this phone?
- Why am I unable to dial out using this telephone?
- Out of range OR No power at base is shown in the handset display window. Why don’t I get a dial tone when I try to use this phone?
- How do I register a new accessory handset to the base?
- My VOICEMAIL indicators remain on after I have reviewed my messages. How do I turn the indicators off?
- Why am I not receiving caller ID on my phone?
- How do I set the day and time on my telephone ?
- I cannot pair my cell phone or Bluetooth headset to the cordless telephone base.
- My handset displays either LOAD DELTA FILE or LOAD DEFAULT DELTA FILE. What should I do?
- Why won’t the battery(s) in my telephone handset hold a charge?
Or view basic troubleshooting tips:
- My caller ID announce (voice announce CID) isn’t easy to understand at times.
- My telephone product is suddenly acting strange or stopped working altogether. What can I do?
- Who is Charlie Johnson and why is his name displayed on my phone?
- My answering system plays my greeting to callers but will not record messages. Why?
- I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
- My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
- I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
- Why am I not receiving Caller ID?
- Why won’t my answering system record messages?
- How can I reduce static and noise on my phone?
Or view our service and order support tips:
- How do I get status on a product or accessory I ordered?
- How do I find a battery for my AT&T product?
- I want to expand my AT&T multi-handset product, how do I find the handset I need?
- How do I obtain support on my AT&T product that is no longer under warranty?
- How do I obtain warranty support on my AT&T product?