Product replacement
If your product is determined to be defective after troubleshooting, return the following to obtain warranty service:
- Your complete product in a box (does not have to be the original box) including the AC power adapter. Do not send in other accessories you may have purchased or obtained separately (i.e., wall bracket, headphones).
- A copy of your proof of purchase (sales receipt) identifying the product purchase date and the date of purchase on the receipt (keep a copy for your records); and
- Provide your name, complete and correct mailing address, and a telephone number where you can be reached.
(We can only deliver to the Continental US, Alaska and Hawaii. We are unable to accept P.O. Box, APO and FPO addresses.)
Note: Your product will be returned if a copy of your sales receipt is not included with the product.
Please securely package your product using appropriate packing material to ensure a safe return.
Send the package to:
AT&T Returns Center
Department IW
1143 AT&T Center Parkway
San Antonio, TX 78219
Once your product is received with all the necessary information, at our returns center, a replacement model of the same or similar design will be sent within 14 calendar days.
The replacement telephone will carry a 90-day warranty from the replacement date or the time remaining on the original one year limited warranty; whichever is longer.