Frequently asked questions (FAQs)
Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.
Product Troubleshooting
Problem:
Why can’t I program numbers in the telephone’s directory?
Solution:
Tip 1 of 1
This telephone is capable of storing a total of 25 entries in a directory. Each entry can contain up to 15 characters for the name and 24 digits for the telephone number. When programming the entries, the telephone must be idle (on hook).
Step 1: Press DIRECTORY, followed by OPTIONS. The screen will display ENTER NUMBER. Enter the desired phone number.
Step 2: Press OPTIONS. The screen will display ENTER NAME.
Step 3: Using the keypad, enter the name of the contact. Use the ▲ key to backspace and make corrections; use the ▼ key to advance and add a space. For more information, please review the DIRECTORY OPERATION section of the User’s Manual.
Step 4: When you finish entering the name, press OPTIONS. The screen will display STORED.
You can also store an additional 14 phone numbers in One Touch locations, represented by 7 upper and lower speed dial keys. To store a phone number in a One Touch location:
Step 1: Press PROGRAM.
Step 2: Enter the desired phone number.
Step 3: Press the One Touch button where you wish to store the number.
Step 4: Write the corresponding names or numbers on the directory card located below the One Touch buttons.
Or view basic troubleshooting tips:
- My caller ID announce (voice announce CID) isn’t easy to understand at times.
- My telephone product is suddenly acting strange or stopped working altogether. What can I do?
- Who is Charlie Johnson and why is his name displayed on my phone?
- My answering system plays my greeting to callers but will not record messages. Why?
- I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
- My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
- I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
- Why am I not receiving Caller ID?
- Why won’t my answering system record messages?
- How can I reduce static and noise on my phone?
Or view our service and order support tips:
- How do I get status on a product or accessory I ordered?
- How do I find a battery for my AT&T product?
- I want to expand my AT&T multi-handset product, how do I find the handset I need?
- How do I obtain support on my AT&T product that is no longer under warranty?
- How do I obtain warranty support on my AT&T product?