Frequently asked questions (FAQs)
Welcome to the AT&T product support center. To get started: select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.
Product Troubleshooting
Problem:
How do I set the day and time on my telephone ?
Solution:
Tip 1 of 1
To manually set the time and date:
Step 1: With the phone idle (on hook), press OPTIONS. SET TIME is displayed.
Step 2: Use the dialpad to enter the current hour. NOTE: TO ENTER A NUMBER THAT IS LESS THAN 10, ENTER 0 BEFORE THE NUMBER.
Step 3: Press ▼ to scroll to the minute field. Using the dialpad, enter the correct minute.
Step 4: Press # to select AM or PM.
Step 5: Press ▼ to scroll to the month and then the day. Using the dialpad, enter the numerical month and date.
Step 6: Press OPTIONS to confirm your settings. You can then press CLEAR to exit programming mode.
Or view basic troubleshooting tips:
- My caller ID announce (voice announce CID) isn’t easy to understand at times.
- My telephone product is suddenly acting strange or stopped working altogether. What can I do?
- Who is Charlie Johnson and why is his name displayed on my phone?
- My answering system plays my greeting to callers but will not record messages. Why?
- I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
- My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
- I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
- Why am I not receiving Caller ID?
- Why won’t my answering system record messages?
- How can I reduce static and noise on my phone?
Or view our service and order support tips:
- How do I get status on a product or accessory I ordered?
- How do I find a battery for my AT&T product?
- I want to expand my AT&T multi-handset product, how do I find the handset I need?
- How do I obtain support on my AT&T product that is no longer under warranty?
- How do I obtain warranty support on my AT&T product?