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FAQs

Welcome to the AT&T Product Support Center. To get started: Select a product category from the left or select your model number below to go straight to support and troubleshooting for that product.

Select your model number to begin troubleshooting:

  How do I find my model number?

OR view informational and basic troubleshooting tips:

My telephone product is suddenly acting strange or stopped working altogether. What can I do?

How can I reduce static and noise on my phone?

Why won’t my answering system record messages?

How do I obtain information about Caller ID Service?

Why am I not receiving Caller ID?

I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?

My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?

Why is A displayed in the base message window?

My answering system plays my greeting to callers but will not record messages. Why?

Who is Charlie Johnson and why is his name displayed on my phone?

Why is CL ( or C ) flashing in the base message window?

OR view our service and order support tips:

How do I obtain warranty support on my AT&T product?

How do I obtain support on my AT&T product that is no longer under warranty?

I want to expand my AT&T multi-handset product, how do I find the handset I need?

How do I find a battery for my AT&T product?

How do I get status on a product or accessory I ordered?

How do I obtain a part for a product that I purchased; such as a belt clip, a user's manual, an AC adapter, etc.?