FAQs

Select your model number to begin troubleshooting:

How do I find my model number

OR view informational and basic troubleshooting tips:

My Caller ID Announce (Voice Announce CID) isn’t easy to understand at times.

My telephone product is suddenly acting strange or stopped working altogether. What can I do?

Who is Charlie Johnson and why is his name displayed on my phone?

My answering system plays my greeting to callers but will not record messages. Why?

I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.

My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?

I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?

Why am I not receiving Caller ID?

Why won’t my answering system record messages?

How can I reduce static and noise on my phone?

OR view our service and order support tips:

How do I get status on a product or accessory I ordered?

How do I find a battery for my AT&T product?

I want to expand my AT&T multi-handset product, how do I find the handset I need?

How do I obtain support on my AT&T product that is no longer under warranty?

How do I obtain warranty support on my AT&T product?

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